Our Company

Haley Consulting Group was founded on the principal of "Practical Strategy" - that business strategy must be created in the context of the implementation journey.  In that spirit HCG carefully staffs its projects with strategic thinkers who have also worked on the implementation side of consulting.  We believe the term 'pure strategists', whether applied to a firm or an individual, is a misnomer in that one cannot truly be a strategist without also being trained in the crafts of implementation.

Thus every HCG project is staffed with consulting strategists who have, and continually develop, skills and experiences in the context of real world implementation.  In light of this perspective we offer three "practical" service delivery models to support our clients across the breadth of their ever changing needs:

  • Management Consulting: traditional consulting services from strategy through implementation management
  • Interim Management: individual managers hired over finite, but longer periods of time
  • Management Recruiting: a consult-to-hire model provides risk-free recruiting at significantly reduced placement fees

Specialties

  • Business and Operations strategy and implementation planning
  • Customer Experience Management across all phases of the Customer Lifecycle
  • Customer Engagement across all phases of the Health Care Continuum
  • Customer Segmentation & Market Research
  • Growth strategy: market share, share of wallet, retention
  • Loyalty program development
  • Channel management and channel analytics
  • Web design, development, and management
  • Customer operations efficiency including sales force, contact center, Web self service, and channel migration
  • Business Transformation

Contact Us

As a potential client or colleague, if you would like to learn more about Haley Consulting Group LLC, and how we differentiate ourselves from other management consulting firms, please check out our leadership, projects, and business affiliations sections of this site or contact us directly at:

Haley Consulting Group LLC
3525 W Peterson, Suite 608
Chicago, IL 60659
312.772.3456
HCG Information Placemat
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