Our Thinking
HCG is interested in sharing perspectives - both ours and those of others. Below are links to thought pieces and presentations relevant to Customer Management, Customer Experience, and Customer Engagement that are educational, insightful, and/or simply thought provoking.
| Thought Pieces | Commentary |
| Haley Consulting Group Information Placemat | A short primer on the Haley Consulting Group including a summary of core customer management methodologies and related credentials. |
| Customer Data Integration: Building the Foundation to Profitable Growth | A presentation on the value of Customer Data Integration, how to sell it internally, and how to think about implementation. Best viewed in slide-show format; view script in notes pages. |
| Enhancing eBusiness in the High Net Worth Client | A primer on best practices in eBusiness in general and with specific consideration to the High Net Worth client segment. Two examples of potentially differentiating products are profiled as well. |
| Strategy Development Framework | A guide for thinking about the process of business strategy development. Particularly useful in the context of new business/venture creation. The methodology has successfully been used multiple times to include in the creation of joint ventures with companies like JPMChase that have become publicly traded companies. |