Our Approach

HCG holistically approaches the customer relationship and associated interactions across the breadth of...

… the Customer Lifecycle:
  • Attract
  • Convert
  • Service
  • Extend

 …Core Value Levers
  • Strategy & Insights
  • Process
  • People
  • Data & Technology
 …and all Channels & Touchpoints
  • Web (1.0, 2.0, 3.0)
  • Email
  • Salesforce
  • Call Center
  • Kiosk
  • SMS/Text
  • Branch/Retail
  • Advisers/Coaches
  • Channel Partner
  • Indirect/Intermediary